At Medicine Bakery, we strive to provide the best possible experience for all our customers. However, we understand that sometimes things might not go as planned. To address any issues or concerns efficiently, we have established the following complaints procedure:
Step 1: Notify a Member of Staff On Site
Immediate Notification: If you encounter any issue or have a complaint, please notify a member of our staff immediately. This allows us to address and resolve the problem as quickly as possible while you are still on the premises.
Step 2: On-Site Resolution
Our staff will do their utmost to resolve your complaint on the spot. This may include replacing a product, correcting a service, or any other appropriate remedial action.
Step 3: Written Complaint (if necessary)
If the issue cannot be resolved on-site to your satisfaction, you may submit a formal written complaint. This can be done by:
Email: Send an email to info@medicinebakery.co.uk.
Information to Include: In your written complaint you must, please include:
We are committed to ensuring every customer has a positive experience at Medicine Bakery.
Thank you for your cooperation and for helping us maintain our high standards of service.
